As our promise to you we offer a 30-day refund policy.

Our refund policy covers items that are returned to us within 30-days from purchase, in the same condition as it was shipped to you.

The product must be returned unused and in the original packaging, along with proof of purchase. Our refund policy applies only to full priced items, sale, discounted, or promotional items are non-refundable. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Your product needs to be sent to our head office for inspection.

There are certain situations where only partial refunds are granted (if applicable)
Examples of this are any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Deducted from your refunds will be the original shipping cost to send your items to you (as we have already spent that money with the courier) as well as any costs we incur from shipping to recover the item as well and a $10 processing and handling fee which covers merchant, handling and re-warehousing fees.

Late or missing refunds 

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. Please allow 15 business days for your refund to be processed and received into your account before contacting us. If you’ve done all of this and you still have not received your refund yet, please contact us at Contact [email protected]

Sale or promotional items

Only regular priced items may be refunded, unfortunately sale, discounted or promotional items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact [email protected]

Shipping

To return your product, you should contact [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

How long will it take to receive my purchase?

Due to COVID-19 some shipping can be delayed due to the global pandemic. This is beyond the control of the vendor. Most orders are not delayed but you do need to be aware that when ordering online, COVID-19 may delay your order.

How do I cancel my order?

If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your Tattoo Numbing Anesthetics account before placing an order, the items in your cart will remain there for your next visit. Please note that we may not be able to cancel an order if it’s already in the shipping process. To speak with a customer service representative and inquire about cancelling or changing an order that’s already been placed, please E-Mail at Contact [email protected]

What is your stolen package policy?

Once delivered, please ensure you secure your package when it’s left at your doorstep, We are no longer responsible for your package after delivery, and are not able to provide any exchange or returns if stolen or misplaced.